FAQs
Answering the most frequent questions our customers have had from us.
What products do you supply?
We are engaged in the import of chemical raw materials, specific and customized goods, and also offer consulting and process optimization services. Specifically, we supply high-quality raw materials that meet industrial standards, customer-specified products, and specialized solutions for improving manufacturing and industrial processes.
Do you only supply raw materials?
No, in addition to supplying raw materials, we also provide specific and customized goods based on customer needs and offer consulting and process optimization services.
Why should I trust you?
We emphasize professional and ethical principles and have years of experience in commerce and project procurement management. Our services are provided with high quality and in accordance with industrial standards, and we are committed to adding value for our clients.
How long does it take to receive the product after placing an order and signing a contract?
The delivery time depends on factors such as the type of product, source location, and contract conditions. We strive to minimize delivery time and will keep customers informed about the status of their orders.
Do you only supply raw materials?
No, in addition to supplying raw materials, we also provide specific and customized goods based on customer needs and offer consulting and process optimization services.
Can I receive a product sample before purchasing?
We source products both domestically and internationally to provide the best options for our clients.
Is the supply only from abroad, or does it also include domestic sources?
Yes, if needed and upon request, we can send a product sample before purchase to ensure that the product meets your requirements.
From which countries do you source?
We source products from various countries. Specifically, we pay attention to customer needs and identify suitable suppliers for each type of product.
Do you guarantee the quality of the supplied materials?
Yes, we guarantee the quality of the supplied materials according to industrial standards and are ready to cooperate to resolve any issues if they arise.
Do you also handle exports?
Yes, we provide export management services to assist companies in entering international markets and expanding their business activities.
What are the payment methods?
We offer various payment methods including bank transfers, online payments, and other conventional methods. The specific payment details are determined based on the contract and agreed terms.
Do you also provide services for domestic sales?
Yes, we also offer domestic sales representation services, managing sales representatives for products within the country and providing related services.
Do you offer after-sales services?
Yes, we also provide after-sales services to ensure complete customer satisfaction and address any post-purchase issues or questions.
Is it possible to track the status of an order?
Yes, customers can track the status of their orders, and we will provide periodic updates on the status of orders.
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